Returns & Refunds Policy
At Wholebeing Health NZ, I want you to feel confident when purchasing from my store.
Change of mind
As my pet remedies are liquid products intended for animal use, I can't accept returns of opened or used bottles for change-of-mind reasons.
If you change your mind before your order has been dispatched, please contact me as soon as possible. I'll do my best to cancel your order and arrange a refund if it hasn't already been sent.
Damaged or wrong item
If your order arrives damaged, faulty, leaking or incorrect, please contact me within 7 days of receiving it.
Please don't dispose of a damaged or faulty product until we've discussed the next steps.
How to request a return
Email me within 7 days of receiving your order, including:
- your order details
- photos of the problem, where possible
Refunds and replacements
For a damaged, faulty or incorrect order, I'll work with you to resolve the issue by arranging:
- a replacement
- a repair, where appropriate
- or a refund
This is in accordance with your rights under New Zealand's Consumer Guarantees Act.
If your pet doesn't respond as expected
Every animal is different, and individual responses may vary. I can't guarantee a particular outcome from using my pet remedies, so a lack of improvement alone doesn't qualify for a change-of-mind refund.
If you have concerns about your pet's symptoms or how they're responding, please consult your veterinarian.
Your consumer rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
Questions?
If you have any questions about your order, please contact Wholebeing Health NZ and I'll be happy to help.